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The Minimo inbox is where your contacts’ conversations land. Each contact has one thread, and every channel they use (email, WhatsApp, SMS, Telegram) sits in that same thread, in order. Your team and your AI assistant work in the same threads. The inbox is useful for:
  • Customer support on WhatsApp and email, with an AI that answers first and hands over to a person when needed.
  • Replies to your transactional and campaign emails (set up inbound email and replies land here).
  • An AI agent (Claude, ChatGPT, your own) that triages and answers conversations for you.

How the inbox works

A thread is the conversation with one contact. It has: A message has a direction: inbound is written by the contact, outbound is sent by you, your team or your AI.

What you can do

  • List and filter threads like the inbox tabs: open, unread, needs attention, assigned to me, unassigned.
  • Search inside messages (“who asked about the invoice?”).
  • Read a thread across every channel.
  • Mark read or unread, close, snooze, assign, pin.
  • Turn the AI off or on for one conversation.
  • Reply by WhatsApp or email, as a member of your team.
All of this works in three places, with the same rules:

The app

Inbox in Minimo, for your team.

Your AI agent

Claude, ChatGPT or any MCP client, with the minimo_inbox_* tools.

The API

/public/v1/inbox/threads, with an API key that has the Inbox permission.

Prerequisites

  • WhatsApp: a connected number. Incoming WhatsApp messages land in the inbox.
  • Email: inbound email turned on for your workspace (Settings › Connections › Email senders, Activate inbound receiving). Replies to your emails then arrive in the contact’s thread.

Quickstart

1

Connect your AI agent

Follow Connect your agent (Claude, ChatGPT, Cursor).
2

Ask about your inbox

The agent lists the threads that need attention and reads them. Nothing is changed or sent.
3

Answer one

The agent shows you a preview (recipient, channel, text). It sends only after you say yes.
Prefer code? The same in two calls with the Inbox API:

Manage threads

Filter, search, read, assign, close and snooze.

Reply to a thread

WhatsApp’s 24-hour window, email threading, preview first.

AI and handover

When the AI answers, when it stops, how to give a conversation back.

Triage your inbox with an AI agent

A complete example with Claude.