Triage your inbox with an AI agent - Minimo Docs

This example uses Claude, but any MCP client connected to Minimo works the same way (connect your agent).

1. Find what is waiting

Using Minimo: list the inbox conversations that need attention. For each one: who, which channel, what they asked,
how long they have been waiting.

The agent calls minimo_inbox_list-threads with needsAttention, then minimo_inbox_get-thread on each one. Nothing changes: reading does not even mark them read.

2. Draft the answers

Draft a short answer for each one, in the language the contact wrote in. Do not send anything yet.

For each draft the agent calls minimo_inbox_reply without confirm: Minimo returns the preview (recipient, channel, subject, whether the WhatsApp 24-hour window is open) and sends nothing. A WhatsApp contact outside the window is flagged: the agent proposes an approved template instead.

3. Send after your OK

Send the answers to Mario and Giulia as they are. Leave the third one to me.

The agent calls minimo_inbox_reply with confirm: true for the two you approved. Each reply goes out as you, the AI pauses on those conversations, and they are assigned to you if nobody had them.

4. Tidy up

Mark them read, close Mario's, and give the third conversation to Luca.

The agent calls minimo_inbox_update-thread (markRead, status: "closed", assignTo). Luca is notified.

Good habits for agents

Search by content with minimo_inbox_search-threads (“everyone who asked about refunds this week”).
Hand a conversation back to the AI with minimo_inbox_set-ai (enabled: true) once a person has solved it.
Never send without the user’s explicit OK: the two-step confirm is there for that.